Terms and Conditions of Service

Alpine Valley Consulting, LLC
Effective: 2026

These Terms and Conditions (“Terms”) govern the provision of telecommunications services by Alpine Valley Consulting, LLC (“Alpine Valley,” “AVC,” “we,” or “us”) to the customer (“Customer,” “you”).

By activating services, transmitting traffic, funding an account, or accessing Alpine Valley systems, Customer agrees to be bound by these Terms.

1. Services

Alpine Valley provides IP-based telecommunications services, including:

SIP-based voice origination

SIP-based voice termination

Telephone number provisioning (where applicable)

Transit and routing services

Related network services

Alpine Valley operates as a wholesale and enterprise telecommunications provider. Services are provided on a prepaid basis unless otherwise agreed in writing.

Alpine Valley does not provide consumer dialer services and does not originate calls on its own behalf.

2. Service Activation and Acceptance

Service is deemed active upon:

Provisioning of credentials, OR

Receipt of prepaid funds, OR

Transmission of traffic through Alpine Valley’s network

Alpine Valley reserves the right to refuse service activation based on risk assessment, regulatory compliance concerns, or technical feasibility.

3. Prepaid Billing Model

All Services are strictly prepaid unless expressly agreed otherwise.

Customer must maintain a positive account balance at all times. If account balance reaches zero or falls below required thresholds:

Traffic may be automatically suspended

Numbers may be deactivated

Routing may be disabled without notice

All fees are non-refundable unless required by law.

4. Pricing and Charges

Customer agrees to pay:

Usage-based charges

Monthly recurring charges (if applicable)

Telephone number fees

Regulatory surcharges

Carrier pass-through costs

Taxes and government-imposed fees

Rates may be updated with reasonable notice via the customer portal or website.

Customer is responsible for monitoring usage and charges in real time.

5. Taxes and Regulatory Fees

Customer is responsible for all applicable:

Federal

State

Local

International

Telecommunications-specific taxes and surcharges

Valid exemption documentation must be provided in advance.

6. Regulatory Compliance Obligations

Customer represents and warrants that it:

Complies with the Telephone Consumer Protection Act (TCPA)

Complies with the Truth in Caller ID Act

Maintains required FCC registrations (including FRN where applicable)

Maintains required Robocall Mitigation Database filings (if required)

Complies with STIR/SHAKEN obligations (if applicable to Customer’s role)

Customer is solely responsible for obtaining legally sufficient consumer consent where required.

7. Robocall Mitigation and Traffic Monitoring

Alpine Valley implements reasonable mitigation procedures consistent with FCC requirements.

Alpine Valley may monitor traffic patterns for:

Volume anomalies

Short-duration call ratios

Unauthorized ANI usage

Patterns inconsistent with stated business purpose

Alpine Valley may:

Block specific caller IDs

Suspend traffic

Restrict routing

Terminate accounts

Where necessary to comply with regulatory directives or industry traceback requirements.

8. Caller ID and Number Authorization

Customer may transmit only:

Telephone numbers assigned by Alpine Valley, OR

Numbers Customer is legally authorized to use

Alpine Valley may block traffic presenting invalid, misleading, or unauthorized caller ID information.

Alpine Valley does not guarantee caller ID attestation levels.

9. Acceptable Use

Customer shall not use the Services to:

Transmit illegal robocalls

Engage in fraud or deception

Conduct denial-of-service attacks

Transmit malware

Harass or threaten individuals

Evade regulatory enforcement

Customer is responsible for the actions of downstream users and resellers.

Violation may result in immediate suspension.

10. Resale

Resale is permitted unless otherwise restricted in writing.

Customer remains fully responsible for downstream traffic, compliance, and payment obligations.

Flow-down compliance obligations must be imposed on downstream customers.

11. Service Availability

Telecommunications services depend on third-party carriers and infrastructure.

Alpine Valley does not guarantee uninterrupted service.

Alpine Valley is not liable for outages caused by:

Upstream carriers

Internet failures

Power disruptions

Regulatory blocking

Third-party network failures

12. Intellectual Property

All routing logic, systems, APIs, documentation, and software remain the property of Alpine Valley.

Customer receives a limited, non-transferable license to access services.

Customer may not:

Reverse engineer

Replicate routing structures

Extract rate data for competitive purposes

13. Confidentiality

Each party agrees to protect non-public information received from the other.

Confidentiality obligations survive for five (5) years after termination.

14. Limitation of Liability

Services are provided “as available.”

Alpine Valley disclaims all implied warranties.

Alpine Valley’s total liability shall not exceed:

The lesser of:

Fees paid by Customer in the preceding three (3) months, OR

$10,000

Alpine Valley shall not be liable for indirect, incidental, or consequential damages.

15. Indemnification

Customer shall indemnify and hold Alpine Valley harmless from any claims arising from:

Customer’s traffic

TCPA violations

Spoofing

Failure to obtain consent

Downstream reseller conduct

This obligation survives termination.

16. Suspension and Termination

Alpine Valley may immediately suspend or terminate services for:

Non-payment

Regulatory risk

Suspected unlawful traffic

Fraud

Insolvency

Failure to cooperate in traceback investigations

Upon termination, all outstanding balances become immediately due.

17. Governing Law and Arbitration

This Agreement is governed by the laws of the State of Wyoming.

All disputes shall be resolved through binding arbitration under AAA Commercial Rules in Sheridan, Wyoming.

Class actions and jury trials are waived.

18. Modifications

Alpine Valley may update these Terms at any time.

Continued use of Services constitutes acceptance of updated Terms.

19. Entire Agreement

These Terms, together with the Acceptable Use Policy and Privacy Policy, constitute the entire agreement between the parties.