Alpine Valley Consulting
Terms and Conditions of Service Effective Date: May 2025

These Terms and Conditions (“Terms”) set forth the binding legal agreement between you (“Customer”) and Alpine Valley Consulting LLC, along with its subsidiaries and affiliates (“Alpine Valley”). They govern your access to and use of all telecommunications, software, and data services (the “Services”) offered by Alpine Valley, including but not limited to web-based portals, APIs, voice and messaging infrastructure, and related features.

By registering for an account, placing a service order, accessing Alpine Valley systems, or using the Services in any capacity, you confirm your acceptance of and agreement to comply with the Terms, along with any supporting documents incorporated herein by reference.

1. Scope and Governing Documents

The Agreement consists of these Terms, applicable Service Orders, the Acceptable Use Policy (“AUP”), Privacy Policy, Data Processing Addendum (“DPA”), and any attached exhibits, schedules, or amendments (collectively, the “Agreement”). Where inconsistencies arise, Service Order terms take precedence, followed by these Terms.

2. Provision of Services

Alpine Valley agrees to furnish the Services described in each accepted Service Order. Services are provided at Alpine Valley’s discretion and may be subject to availability, technical feasibility, or compliance verification. No service shall be deemed guaranteed until explicitly accepted by Alpine Valley.

3. Term and Renewal

The Agreement takes effect on the earlier of Customer’s first use of the Services or execution of a Service Order (“Effective Date”). Each Service Order sets its own Initial Term, followed by successive automatic one-year renewals (“Renewal Terms”) unless notice of non-renewal is provided in accordance with the Agreement.

4. Pricing, Billing, and Payment

All Services are invoiced in U.S. Dollars (“USD”). Pricing is determined per Service Order or as otherwise published on Alpine Valley’s website. Customer agrees to pay all recurring and non-recurring charges, including taxes, regulatory fees, toll-free and carrier surcharges, SMS/MMS fees, and Pass-Through Charges. Alpine Valley may adjust invoice amounts due to exchange rate fluctuations if payment is accepted in non-USD currency.

MRCs (monthly recurring charges) are invoiced in advance. Non-recurring charges are billed in advance and due before service activation. Late payments are subject to 1.5% monthly interest or the maximum legal rate. If necessary, Alpine Valley may suspend services for unpaid balances or insufficient deposits.

5. Credit, Security, and Disputes

Alpine Valley may establish a Monthly Credit Limit or require a security deposit or letter of credit at any time. If Customer’s financial standing deteriorates or default occurs, Alpine Valley may suspend or terminate services immediately. Disputes must be raised within fifteen (15) days of invoice issuance. Undisputed portions must be paid on time. Resolutions favorable to Customer will result in service credits; otherwise, the full balance becomes payable within five (5) business days.

6. Taxes and Regulatory Compliance

Customer is responsible for all applicable local, state, national, and international taxes and fees, including sales, excise, VAT, and telecommunications surcharges, regardless of jurisdiction. Alpine Valley may require valid tax exemption documentation to process such claims.

Customer agrees to comply with all federal and state regulatory obligations, including but not limited to FCC registration, STIR/SHAKEN certification, and Robocall Mitigation Database participation.

7. Anti-Spam and Robocall Enforcement

Alpine Valley takes an uncompromising stance against illegal robocalls, spam, caller ID spoofing, and traffic manipulation. We use real-time monitoring tools, traceback systems, and AI-based analysis to detect and prevent unlawful activity.

Alpine Valley reserves the right to:

Immediately suspend or terminate accounts for violations.

Disclose information to authorized traceback administrators.

Cooperate with regulatory investigations.

Reject or reroute traffic suspected of violating applicable laws.

Customer shall indemnify Alpine Valley against any liability arising from their or their clients’ misuse of the Services.

8. Acceptable Use Policy (AUP)

Customer shall abide by Alpine Valley’s AUP, including ensuring their downstream clients and users do the same. Prohibited activities include fraud, abuse, harassment, denial-of-service attacks, and unsolicited communications. Failure to comply may result in suspension, traffic rerouting, or termination without notice.

9. Data Privacy and GDPR Compliance

Customer agrees to comply with all applicable data privacy laws, including GDPR (EU Regulation 2016/679), the UK GDPR, the CCPA (2018), and any relevant data protection laws. Where personal data is processed, a DPA shall be executed.

Alpine Valley only processes Customer Data for service delivery, support, billing, legal compliance, and product improvement. Customer affirms lawful collection of any data transmitted to Alpine Valley and is responsible for obtaining all necessary end-user consents.

10. Exclusivity (If Applicable)

If a Service Order contains an exclusivity clause, Customer agrees not to purchase similar services from other providers during the applicable term unless otherwise permitted in writing by Alpine Valley.

11. Intellectual Property

All software, designs, APIs, trademarks, and related assets are the sole property of Alpine Valley. Any jointly developed IP shall be assigned to Alpine Valley or licensed perpetually for Alpine Valley’s use. Customer may not reverse engineer, resell, sublicense, or create derivative works without express written consent.

12. Limitations of Liability

Services are provided “as-is” without warranty of any kind. Alpine Valley disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Alpine Valley shall not be liable for indirect, incidental, special, or consequential damages. Maximum aggregate liability shall not exceed fees paid by Customer in the preceding six (6) months or $10,000, whichever is less.

13. Force Majeure

Alpine Valley is not liable for delays or service interruptions caused by events beyond its control, including natural disasters, war, cyberattacks, labor strikes, regulatory actions, or utility failures.

14. Suspension and Termination

Alpine Valley may terminate or suspend the Agreement or Services immediately for:

Non-payment,

Violation of law or AUP,

Insolvency,

Fraudulent conduct,

Failure to maintain required regulatory compliance.

Upon termination, Customer must cease all use of the Services and pay all outstanding amounts.

15. Confidentiality

Both parties agree to keep proprietary and non-public information confidential for five (5) years following termination. Confidentiality obligations exclude information in the public domain or obtained independently. This clause survives termination.

16. Dispute Resolution

This Agreement is governed by Illinois law. Disputes not resolved within thirty (30) days must be submitted to binding arbitration under the AAA rules in Chicago, Illinois. Class actions and jury trials are expressly waived.

17. Notices

All notices must be delivered to:
Alpine Valley Consulting1309 Coffeen Ave, Sheridan, WY 82801Email: info@alpinevalleyconsulting.com

18. Updates to Terms

Alpine Valley may revise these Terms at any time. Updated Terms will be published on Alpine Valley’s website and take effect immediately upon posting. Continued use of the Services constitutes acceptance.

19. Survival

Sections relating to payment, limitations of liability, confidentiality, intellectual property, data privacy, exclusivity, and dispute resolution survive termination.

20. Miscellaneous

No joint venture, partnership, or agency is created by this Agreement.

Customer may not assign rights or obligations without Alpine Valley’s written consent.

This Agreement supersedes all prior agreements and communications.

Customer consents to be contacted by Alpine Valley via phone, SMS, or email and may opt out per our Privacy Policy.

For questions or legal concerns, contact: legal@alpinevalleyconsulting.com